**Refunds and Returns Policy for Salsbury and Friends**
Welcome to Salsbury and Friends, a proud venture of Legacy Digital Media Group! We aim to provide high-quality products and exceptional customer service. Our Refunds and Returns Policy is designed to be clear, fair, and customer-friendly. Please take a moment to read our policy to understand the processes, conditions, and timeframes for returns and refunds.
**1. General Overview**
This policy applies to both physical and digital products purchased from our website, salsburyandfriends.com.
**2. Returns for Physical Products**
**2.1 Eligibility for Returns**
– Products must be returned within 30 days of receipt.
– Items must be in their original condition, unused, and in their original packaging.
– Certain items such as sale items or gift cards may not be eligible for return. Please refer to the product description for specific return eligibility.
**2.2 Return Process**
1. **Initiate Return**: Contact our Customer Support team at admin@legacydigitalmediagroup.com with your order number and the reason for your return.
2. **Return Authorization**: Once your request is approved, you will receive an email confirmation along with a Return Merchandise Authorization (RMA) number and further instructions.
3. **Shipping**: Please securely package the item, include the RMA number inside the package, and send it to: [Specific address provided upon RMA approval], Springfield, MO.
**2.3 Return Shipping Costs**
– Customers are responsible for the return shipping costs unless the product is defective or incorrect due to our error.
– We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.
**3. Refunds for Physical Products**
**3.1 Refund Process**
– Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
– If approved, your refund will be processed and automatically applied to your original method of payment within 7-10 business days.
**3.2 Partial Refunds**
– In certain cases, only partial refunds may be granted (e.g., items with obvious signs of use, missing parts, etc.).
**4. Digital Products**
**4.1 Return and Refund Policy**
– Due to the nature of digital products, all sales are final unless the product is defective or not as described.
– If you encounter any issues with your digital purchase, please contact us at admin@legacydigitalmediagroup.com within 14 days of purchase for assistance and evaluation.
**5. Exchanges**
– We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at admin@legacydigitalmediagroup.com.
**6. Exceptions and Non-Returnable Items**
– Gift cards and downloadable software products cannot be returned.
– Any item not in its original condition, damaged, or missing parts for reasons not due to our error is not eligible for a refund.
**7. Contact Information**
For any questions or concerns regarding returns and refunds, please contact our Customer Support team:
– Email: admin@legacydigitalmediagroup.com
– Legacy Digital Media Group, Springfield, MO.
**8. Modification of Policy**
Legacy Digital Media Group reserves the right to modify this policy at any time, so please review it frequently to stay informed.
Thank you for shopping with Salsbury and Friends. We appreciate your business and are here to assist you with any questions or concerns you may have.
*Last updated: November 13, 2024*